About this policy
This Privacy Policy explains how SmartWeb Solar handles personal information collected through smartwebsolar.com.au and website enquiries. In this policy, “we”, “us” and “our” mean SmartWeb Solar, and “you” means a visitor or person contacting us.
You can browse our public pages without creating an account. Please read this policy before submitting personal information.
Information we collect
When you request a quote or contact us, the information you provide can include:
- Your name, email address and telephone number.
- Your postcode, quarterly electricity bill range and the services you are interested in.
- Your message and any property or energy information you choose to include.
- The website page from which you submitted the enquiry.
Fields marked as required are needed to process the website quote form. Please do not include identity documents, payment card details or other sensitive information in your message.
Technical information and security logs
Website infrastructure may record technical information such as IP addresses, browser details, requested pages, request times and error information to operate and protect the website.
The enquiry handler uses a hashed IP address and submission timestamps to limit repeated requests. A hash is used instead of storing the plain IP address in this rate-limit record. This does not prevent the hosting provider from recording IP addresses in its own server logs.
How we use your information
We use enquiry information to respond to your questions, discuss your solar or battery requirements, prepare or follow up on a requested quote, and manage communications about your request. We also use technical records to prevent spam, investigate errors and maintain website security.
Submitting an enquiry is not a subscription to a marketing newsletter. If you do not want further follow-up about an enquiry, please tell us using the contact details below.
Overseas processing
External hosting, email, map, font and other technology providers may process information outside Australia. Processing locations depend on the providers and their service arrangements. Contact SmartWeb Solar for information about the providers used to handle your enquiry.
Storage and retention
Enquiry information is processed through our email system rather than published on the website. How long an enquiry or related record is kept depends on its purpose, any continuing customer relationship, and applicable record-keeping requirements. Contact us to ask about retention or request deletion of information you have provided.
Protecting your information
The website enquiry handler includes server-side validation, session-based security tokens, automated-submission checks and request limits. These controls help protect the form from misuse. No internet transmission or storage system can be guaranteed completely secure.
Access, correction and deletion requests
You can contact us to request access to, correction of, or deletion of information you have supplied. We may need to confirm your identity before responding. Some records may need to be retained to meet legal obligations or manage an ongoing matter.
You can also ask us to stop contacting you about your enquiry. Please identify the enquiry or email address concerned so we can locate the relevant records.
Children’s information
This website is intended for people seeking solar and battery services. If you believe a child has submitted personal information that should be removed, please contact us so the matter can be reviewed.
Other websites
Links and embedded services may take you to websites operated by other organisations. Their privacy practices are governed by their own policies. Review those policies before providing information to them.
Privacy questions and complaints
Please send privacy concerns to Info@smartwebsolar.com.au with enough detail for us to understand and investigate the issue. We will review the matter and respond using your supplied contact details.
If your concern remains unresolved, you can contact the Office of the Australian Information Commissioner for information about available complaint options, where applicable.
Changes to this policy
We may update this policy when our website or information-handling practices change. The revised policy will be posted on this page with an updated revision date.
